Refund policy

Effective date: April 21, 2026

30‑day return window

You have 30 calendar days from the date you receive your item to request a return.

Eligibility for return

To be eligible for a return, the item must be:

Unused and in the same condition that you received it

In its original packaging (including any inserts, tags, or protective materials)

Requested within the 30-day return window (no reason required)

Non‑returnable items

For hygiene and safety reasons, we do not accept returns on:

Items that have been used, altered, or washed

Items missing original packaging

No-reason returns – return shipping

30-day no-reason returns. Return shipping is paid by the customer.

No restocking fee – you will not be charged any restocking fee.

How to return

Email us at returns@lumexaudio.shop (or use the contact form) with your order number and reason for return.

We will send you a return authorization number (RMA).

Pack the item securely in its original packaging and include your RMA number.

Ship the package to the return address below; return shipping is paid by the customer.

Return address

All returns must be sent to our facility:

LumexAudio, operated by LISA CORE (sole proprietor)

4618 Avenue Longchamps

Lutz, FL 33558

United States

Refund processing time

Once we receive your returned item and verify its condition, we will process the refund within 1–2 business days.

The refund will be issued to your original payment method (Visa, MasterCard, or PayPal).

Depending on your bank or card issuer, it may take an additional 7–10 business days for the refund to appear on your statement.

Damaged or defective items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange a free replacement or full refund (including any shipping costs you paid, if any). For damaged or defective items, LumexAudio pays the return shipping.